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Return Procedure

Returning your product because you changed your mind

We are only able to accept returns for damaged or faulty products. If you are unsure of how to use your HIV Self Test or are looking for more support, please visit our information page here .

Returning a damaged or faulty product

At bioLytical we are committed to quality and we strive to develop cutting-edge tests that give you total peace of mind. We work with Canada Post to make sure your test reaches you in good condition.

If your INSTI HIV Self Test arrives damaged or you believe your test is faulty, please contact our team at customercare@biolytical.com who will work to resolve your issue.